Kookmin Bank 636101-01-301315 Account Holder: TOTO Booking Co., Ltd.
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Changes & Cancellation Policy
Refund policy
- If you paid via virtual account or bank transfer in Korean won, please provide your bank account number so we can process your refund.
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Once your change or cancellation is processed, we will issue the refund to your provided bank account on the same day.
However, for real-time bank transfers (full cancellation) and credit card payments, the authorization will be reversed, which may take 5–7 business days to reflect. - For mobile payments, only payments made in the current month can be canceled. For cancellations in the following month, the refund will be reduced by the 3.5% processing fee.
Korea Bank account
Important notes: Changes & cancellations
- All deadlines are based on 18:00 Korean Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
- Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in World.
- If the product supplier's cancellation policy is stricter than ours, their policy will take precedence.
- Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
- For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
- For hotel bookings, separate rates for non-Korean guests, including foreign passport holders, may apply.
- Please note that two or more changes or cancellations may result in a supplier penalty, even on dates that would otherwise qualify for a full refund.
- All cancellation requests must be made through Monkeytravel. We are not responsible for any loss or disadvantage resulting from a cancellation request made directly to the hotel or supplier.
- Monkeytravel acts as a booking agent on your behalf. Any disputes involving misrepresentation, substandard services, deposits, or other matters must be resolved directly between you and the relevant supplier.
